From the service desk to security operations. Each role taught me something the next one needed.
Where I’ve worked
Checkout.com
May 2025 — Present
Security Analyst I
Current
Aug 2025 - Present · Internal move
Monitored global security events and alerts, triaging potential threats for the global team.
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Conducted security audits, access reviews, and policy compliance checks.
Responded to and coordinated incident response activities, including investigation, containment, and remediation.
Automated routine security operations tasks to improve response time and reduce manual workload.
Documented incidents, audit findings, and response procedures to enhance security operations.
Engineer I, IT Service Desk
May 2025 - Jul 2025
Provided technical support for global teams across multiple regions and time zones.
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Automated repetitive support tasks using scripting and internal tools.
Managed user lifecycle operations (provisioning, deprovisioning, permission adjustments) across multiple platforms (Okta, Google Workspace, Microsoft 365).
Monitored and maintained ITSM workflows to ensure SLA compliance and improved service delivery.
Contributed to process improvement and automation projects.
Tropic Knits Group Ltd (CIEL Textile)
June 2024 - April 2025
IT Support Engineer
June 2024 - April 2025
Managed and monitored security systems, Microsoft 365, and core IT infrastructure.
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Administered Active Directory, Group Policy, user accounts, and Linux systems.
Oversaw networking, telephony (PABX), access points, and router configurations.
Handled hardware repairs, user and device provisioning/deprovisioning, and provided on-site and remote support.
Utilised ITSM and MDM tools to ensure efficient incident resolution and service delivery.
GammaTech Ltd (Gamma Group)
June 2023 - May 2024
Software Trainee
June 2023 - May 2024
Assisted with research, software development, testing, and automation.
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Provided technical support and handled multiple user inquiries daily.
Performed SQL data querying, analysis, and report documentation.